Technical Support Manager

Frankfurt am Main, Germany

Technical Support Manager
€55000 - €65000 per annum

Position: Technical Support Manager
Location: Germany
Company: Inverter Manufacturer

About Us:
JD Ross is currently representing an inverter manufacturer in their search for a Technical Support Manager for Germany. The business has an office in the Netherlands and is operating throughout the whole Europe.

Responsibilities:

• Collaborate with sales team to plan and complete technical exchange with local customers, train clients and set forth detailed technical solutions etc.
• Hold customer trainings face-to-face and online, create and manage local technical documentation, establish a knowledge data base, and represent the business in exhibitions.
• Analyze legal technical requirements and certifications for defined countries and drive execution of agreed and required certificates.
• Strong support to sales team, visit clients and project sites, support system planning and give guidance to PV system installations, service strategy implementation etc.
• Lead the negotiation with local service partner including 3rd party service company, logistic and warehouse vendor, manage the contract with local service partner including but not limited to draft, re-new, termination.
• Follow RMA process to make sure they will be closed on-time.
• Responsible for developing solutions to optimize the local service quality including technical guidance, service respond time, spare unit pool management, faulty unit disposal, total costs.

Requirements:

• Can accept national and international travel to make sure the local service team deliver a good service, depends on business request.
• English and German fluently in business contexts.
• Minimum of 3 years work experience in the renewable industry, preferably in an inverter manufacturer.
• Bachelor degree or above: must be electrical or electronics background.
• Self-driven working mind set, willing to dig in and find out problems, report with clear logic, always providing multi proposals to choose from.
• International mindset for a multi-cultural environment.

Benefits:
Joining our international organization in Germany means becoming part of an ambitious and welcoming team. We offer:
- A competitive salary package.
- 30 days of annual leave, promoting work-life balance.
- Opportunities for rapid career advancement within our organization.
- Join a fun working environment, that values a great office culture.
- Access to a network with industry leaders.